Technical Specifications

Designed by technical support professionals, ISOdx is easy to install and rapidly delivers significant
value across your support organization (and beyond).

Supported platforms (hardware, operating systems and application layers)

• IBM AIX

• HP-UX

• Linux

• Solaris (SPARC and x86)

• Microsoft Windows

• Supports any application software

• Supports any database

• Supports devices with TCP/IP connectivity (switches, routers, etc.)

• Supports Firefox, Internet Explorer, and Chrome

Smart, agentless data collection using industry-standard protocols 

• No software dependencies

• Not running 24 x 7

• No agent management

• No open TCP/IP ports

• No reboot required

• Read-only collection

• Secure HTTPS communication

Flexible architecture supports multiple reporting configurations

ISOdx incorporates the same industry-standard HTTPS protocol used by online banking systems, but
depending on the security needs of your customers, ISOdx can be configured a number of different ways
to meet requirements.

1. Standard non-agent client-server configuration — provides secure communication outbound from customer devices using industry-standard SSL communication methodology

2. Proxy-based communication — facilitates method 1 with a single outbound connection

3. Just-in-time — only sends the support forensics when customer wants to send it using methods 1 or 2 above

4. Strict customer requirement for information to leave the organization — in this case, the entire
   end-to-end solution is completely housed within the customer’s environment