Delivering value to your entire organization… and beyond

If you believe exceptional customer service is a competitive advantage in your market, ISOdx can take your business to the next level. Designed to integrate seamlessly with your support workflow and existing systems, ISOdx delivers a wealth of features and benefits you won’t find anywhere else.

Streamlined integration with your existing ticketing software

Our custom-built API incorporates the critical information your support team needs right in the interface they’re already familiar with, so there’s no need to switch from the help desk application to another window to see the infrastructure changes. 

In less than a day, your support team will be ready to leverage an ever-growing warehouse of support forensics data. Every problem solved adds to your knowledge of how your product interacts with its environment, so every
case you resolve helps you solve even more cases in the future.

Point-and-click customization

Our intuitive user interface allows you to create custom modules for your specific software, hardware and/or service offerings without writing a single line of code. With just a few clicks, you can specify precisely what information and parameters you’d like ISOdx to capture with each snapshot of the end users’ operating environment (software, hardware, patches, drivers, event log, registry, etc.). This flexibility also allows you to modify your ISOdx modules to meet changes in your own solution’s operating requirements.

Implementation made easy

ISOdx can be installed and running on your systems within a matter of hours, so you can start improving
productivity right away. Whether you support hundreds of customers or multi-thousands of global end users,
ISOdx can scale effectively and effortlessly to meet your needs. And your ROI can come from solving your
first complex, unknown or previously unseen support issue.

Benefits for your organization

• Create new revenue streams by analyzing license compliance, offering premium support deals
  and creating new support services for your organization
• Reduce support costs while simultaneously improving customer satisfaction
• Support an expanding customer base without expanding the size of your support team
• Free up technical engineering and development resources that would have been deployed
  to assist your support team
• Strengthen your brand and dramatically improve customer retention and loyalty
• Differentiate your business from the competition by offering unmatched support

Use ISOdx throughout your organization for maximum value

The powerful, flexible architecture of the ISOdx tool can be used in a wide range of capacities, both within
and beyond your support organization. For example, ISOdx can be used to:

• Standardize the product development process — compare your servers from development through QA/QC
  to production for consistent results
• Enhance asset management capabilities
• Document customer environments for compliance and reporting needs
• Provide a seamless transition between professional services/implementation and ongoing support
• Provide disaster recovery documentation of customer systems
• Conduct customer assessments and site surveys faster and submit proposals more quickly
• Expand your knowledge base