COLUMBUS, OH, DECEMBER 9, 2008 —The Northeast Ohio Society for Technical Communication (NEO -STC) recently awarded ISOdx, a division of Cranel, Inc., a merit award for the “ISOdx User’s Guide Help” in the Online Publication Competition. The Society's international online communication competition (IOCC) recognizes the outstanding accomplishments and innovations of technical communicators who design and develop online information. ISOdx is a leading innovator in delivering IT service and support software, which automatically detects changes in the IT environment, eliminating the hours it once took IT professionals to manually identify these changes. When ISOdx was preparing for a new Web-based version of its software, the company saw an opportunity to significantly upgrade its user manuals and online Help system. ”We already had award-winning software for customers in the service and support market, and we wanted award-winning documentation to go with it,” said Dave Seman, ISOdx manager of business and channel operations. “Now in sales calls, we promote our user manuals and online Help along with our software. It’s a big competitive differentiator for us.” Prior to winning the 2008-09 STC Online Communication award—it’s second consecutive STC award—ISOdx was awarded the 2007-08 merit award in the Effective Communication Competition for one of its manuals, the “ISOdx Product Documentation Set,” sponsored by the West Michigan Shores chapter of the Society for Technical Communication (WMS-STC). Online information development presents a unique challenge to technical communicators who employ quickly changing technologies to deliver information to their audience. STC competitions honor technical communicators whose online documents clearly fulfill the intended purpose, possess superior quality, successfully integrate and organize content, and use the available media and technologies of the platform to the best advantage. About ISOdx Developed specifically for IT service and support organizations, ISOdx products provide business solutions that equip information technology companies and departments to achieve continued growth and innovative industry leadership. With ISOdx Rapid Resolve™ and ISOdx Rapid Resolve OEM™, mean time to IT problem resolution can be reduced by up to 75 percent. Cranel Inc., which focuses on empowering businesses via innovative and comprehensive solutions to align IT investments with business goals, is the parent company of ISOdx. For more information, visit www.isodxsolutions.com. About STC The Society for Technical Communication is an organization of professionals who advance the theory and practice of technical communication in all media. STC has more than 15,000 members on six continents, and these members produce everything from the traditional user manual to the latest Web-based interactive tutorial. STC members are industry leaders at organizations including IBM, Hewlett-Packard, and Lockheed Martin. | 
