ISOdx Rapid Resolve is IT change control software that equips help desks to transform their power to drive down costs, drive up efficiency, prevent issues and solve problems faster than ever before. System data can be quickly and easily compared between any two points in time by detecting problematic system changes—the source of 87 percent of helpdesk calls. Proven to reduce problem resolution by up to 75 percent, ISOdx Rapid Resolve brings infrastructure visibility that eliminates internal finger pointing. Ultimately, it offers unprecedented efficiency in the way IT service and support is provided.  Able to instantly compare data on virtually any infrastructure device, ISOdx Rapid Resolve immediately pinpoints problems sources and drastically reduces staff time in laborious research and investigation. Frontline IT professionals are empowered to resolve more issues with unmatched speed. They also gain the ability to develop troubleshooting best practices, processes and procedures. In addition, you can create a reliable, consistent and accurate reference for problem resolution, documentation and audits, and reap the benefits of valuable analysis to lessen the potential for future problems. ISOdx Rapid Resolve change control software for help desks helps your team deal with constantly growing infrastructure complexity, and brings quick time to value with installation and productivity in less than a day--with no stress to your current technology environment. WITH ISOdx RAPID RESOLVE, YOU CAN: Reduce support costs significantly Empower help desk staff to resolve more issues—quicker than ever before Become proactive rather than overwhelmed with unplanned work Standardize incident classification so you can route problems to the right team—the first time Develop best practice troubleshooting procedures
PRODUCT HIGHLIGHTS: ISOdx Rapid Resolve attacks IT's biggest problem—problematic system changes. | 
