COLUMBUS, OH, May 5, 2009 – ISOdx today announced it has been named the winner of the Innovation in Infrastructure award by the Association for Services Management International (AFSMI), the Service & Support Professionals Association (SSPA), and the Technology Professional Services Association (TPSA). ISOdx was recognized today by these three global technology service organizations at the Technology Services World (TSW) conference today in Silicon Valley.
 Produced by AFSMI, SSPA, and TPSA, Technology Services World 2009 Silicon Valley is the largest gathering of service executives and management, who come together to focus on breakthrough service economics that impact efficiency, profitability, and customer satisfaction.
Winners and finalists were selected by a panel of judges, including industry experts, AFSMI/ SSPA/TPSA members, and vice president of technology research John Ragsdale. "It's our privilege to honor ISOdx as a proven leader in leveraging innovative technology to lower operating expenses and increase service revenues, which is critical in today's challenging economy," said Ragsdale. As a winner of the Spring 2009 Recognized Innovator in the Innovation in Infrastructure category, ISOdx was honored for leveraging infrastructure improvements to cut operating expenses and improve employee productivity, including actual savings to the bottom line. ISOdx Rapid Resolve is the software solution for the service and support industry. “Since 87 percent of the IT industry’s problems stem from infrastructure changes, it has always been our goal to alleviate that time-consuming dilemma,” said ISOdx CTO Mike Cush. “With ISOdx Rapid Resolve OEM, we have been able to reduce time to problem resolution by up to 75 percent. Being recognized for this achievement by these three distinguished global service and support associations feels incredibly rewarding.” ISOdx also was recognized for Innovation in Proactive Support by SSPA in 2007. More information on the TSW conference and the Spring 2009 Recognized Innovators can be found at http://www.technologyservicesworld.com/. About AFSMI
The Association for Services Management International (AFSMI) is the global leader in helping service professionals and field services organizations deliver more value to their customers (http://www.afsmi.com/). About SSPA
The Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions (http://www.thesspa.com/). About TPSA
The Technology Professional Services Association (TPSA) is the only organization for executives who create, deliver, manage, measure and optimize technology services in the world’s leading corporations (http://www.tpsaonline.com/). About ISOdx
Developed specifically for IT service and support organizations, ISOdx change control software dramatically reduces the impact of problematic infrastructure change and brings IT performance potential to unprecedented levels. Proven to reduce mean time to IT problem resolution by up to 75 percent, ISOdx change control solutions eliminate firefighting work modes and help companies become efficient, proactive, and more strategic in their approach to work. www.isodxsolutions.com | 
