HOSPITAL DIAGNOSIS: CURED
When a new CIO came on board at a major Midwestern hospital, he inherited a data dilemma. The hospital, it turned out, didn't know what was on their servers because nothing had ever been documented. If something crashed...how could they repair it? It was a high-risk situation that could have resulted in a data disaster.

The CIO estimated it would take a year to select a system, install and configure it, and then train staff to fully utilize it. At a year's end of constant effort, he realized all he would actually have was an automated workflow system.

Enter ISOdx. When the CIO reviewed ISOdx capabilities, he realized he didn't need a change management system. He could install ISOdx in less than a day, roll it out, and immediately find and fix any system problems, document and move on to the software upgrade. He purchased ISOdx the same day he saw the demo, and saved the hospital a catastrophe.

AT YOUR SERVICE, SERVER
ISOdx technical staff joined a conference call to demo an updated feature to a well-known Eastern manufacturer who were brand new users of the ISOdx managed service. "We can't stay on the call more than a couple of minutes," the retailer told them at the outset of the meeting. "We have a server that has been down for 18 hours and we are dealing with a real emergency, because we can't seem to find the problem."

Immediately, the ISOdx engineer doing the demo asked them which server they were on, looked in remotely and spotted the problem. Within 30 seconds of putting ISOdx on the investigation trail, the problem was located, solved and everyone went on with the meeting. It was a timely reminder of why they had purchased ISOdx, and not to resort to old ways to fix things the new tool was made for.

FIXED BEFORE THE CLASS IS OVER
At a major IT service and support company, where ISOdx had just been purchased, ISOdx staff were conducting a training class for 14 people. One trainee was obviously pressured, saying he was plagued by a system problem at a customer site that no one had been able to solve for a year and a half. In fact, when the ISOdx trainers arrived, he had been sitting with two huge stacks of paper, comparing data in one stack to data in the other...trying to find a clue to the problem.

Using what he absorbed in the first part of the training class, he asked if they could use ISOdx to take a snapshot of his problem customer's server during lunch break - and try ISOdx to compare the files. They did, and the problem was located and solved that same afternoon. Some successful training.