At ISOdx, we hear great stories every day about how our solutions were used to save the day. Following are a few of our favorites that illustrate the power ISOdx IT change control software brings to business IT. Be sure to check out our Footprint.

ROUTESMART TAKES CLIENT SUPPORT TO A NEW LEVEL
RouteSmart Technologies' goal was to become quicker and more proactive in serving their clients--both for client satisfaction and retention. "The one thing we can't give a client back is time," said Director of Client Services Brad Cox. "Our clients have increasing demands for support, but also constrained budgets and resources. Their world is in transition, and they need additional automated processes to support their mission-critical operations."

Realizing that knowing what clients need and appreciate was essential; the RouteSmart support team conducted a study to determine their clients' most valued ROI--reliability and rapid solutions. "We wanted to provide a customer experience that was predictable, intentional, valuable and differentiated in the market," Cox added. "If you can do that successfully, with every client interaction, hopefully that translates into customer loyalty." Read the case study on how ISOdx helped RouteSmart succeed.

CARETECH SOLUTIONS DATA MIGRATION STORY
When CareTech Solutions planned to migrate a new hospital into its data center, the incumbent IT services provider claimed its server configurations were proprietary and refused to share any information.

This meant CareTech was looking at having to build 60 application configurations from scratch, which would have caused 72 to 96 hours of downtime for the hospital and possibly put patient care at risk.

Before the transition to CareTech took place, ISOdx was brought in to create a record of all the configurations. CareTech didn’t have to start from scratch and was able to have its customer up and running with zero downtime for the hospital. Read Case Study

AT YOUR SERVICE, SERVER
ISOdx technical staff joined a conference call to demo an updated feature to a well-known Eastern manufacturer who were brand new users of the ISOdx managed service. "We can't stay on the call more than a couple of minutes," the retailer told them at the outset of the meeting. "We have a server that has been down for 18 hours and we are dealing with a real emergency, because we can't seem to find the problem."

Immediately, the ISOdx engineer doing the demo asked them which server they were on, looked in remotely and spotted the problem. Within 30 seconds of putting ISOdx on the investigation trail, the problem was located, solved and everyone went on with the meeting. It was a timely reminder of why they had purchased ISOdx, and not to resort to old ways to fix things the new tool was made for.

FIXED BEFORE THE CLASS IS OVER
At a major IT service and support company, where ISOdx had just been purchased, ISOdx staff were conducting a training class for 14 people. One trainee was obviously pressured, saying he was plagued by a system problem at a customer site that no one had been able to solve for a year and a half. In fact, when the ISOdx trainers arrived, he had been sitting with two huge stacks of paper, comparing data in one stack to data in the other...trying to find a clue to the problem.

Using what he absorbed in the first part of the training class, he asked if they could use ISOdx to take a snapshot of his problem customer's server during lunch break—and try ISOdx to compare the files. They did, and the problem was located and solved that same afternoon. Some successful training.