COLUMBUS, OH and SANTA CLARA, CA - MAY 4, 2008 - ISOdx today announces an advanced approach for IT service and support businesses that empowers efficiency and increased productivity. ISOdx Rapid Resolve OEMTM, released today at the SSPA 2008 Best Practices conference in Santa Clara, equips companies to differentiate their brand by providing better and faster customer service than ever before. This capability quickly translates to increased profitability potential, enhanced customer loyalty and a more strategic approach to work. "Service and Support organizations urgently need a new and improved set of tools to keep pace with growing and increasingly complex infrastructures," said ISOdx CTO Mike Cush. "As companies seek to grow their businesses, become more competitive and do more with less, they need to innovate in a way that actually transforms the way they can do business." ISOdx Rapid Resolve OEM offers this innovation by attacking the number one help desk issue as identified by Gartner-the fact that 87 percent of help desk calls are generated by infrastructure changes. With ISOdx Rapid Resolve OEM, which instantly identifies problem sources, staff can work quicker and smarter, finding mean time to problem resolution reduced by up to 75 percent. IT service and support can evaluate and fix problems before they impact customers and provide a reliable, consistent and accurate reference source for problem resolution, documentation, audits, staff training and more. ISOdx Rapid Resolve OEM brings quick time to value by being installed and productive in less than a day without stress to business operations technology environments. "Customers of companies using ISOdx Rapid Resolve OEM will begin to view them as having a unified, more valuable approach, because their problems are quickly solved and the ability to serve them proactively is impressive," said Cush. "It definitely is an avenue to customer loyalty." IT service and support businesses can support multiple customers with a single interface and incorporate any third party tools. The product, which provides non-invasive visibility into the customer's enterprise, can be internally branded. Offered as a software license or SaaS, ISOdx Rapid Resolve OEM offers high extensibility and security, cross-platform support and agentless installation. Reports generated are comprehensive, consolidated and active-one quick click to the source of the problem. "In the marketplace, people sometimes mistakenly confuse ISOdx with companies like Tripwire," Cush noted. "While there may be a few similarities in technical capabilities among our products, we have a set of solutions totally focused on providing IT organizations efficiency and speed in problem resolution along with the ability to actually be proactive in preventing IT issues," Cush noted. ISOdx has been recognized as an Innovator in Proactive Support by the SSPA.For more information on ISOdx Rapid Resolve OEM, please see the data sheet.
About ISOdx Rapid Resolve OEM
ISOdx Rapid Resolve OEM is problem resolution software for IT service and support businesses addressing the number one problem today - problematic change in the technology environment. Proven to reduce problem resolution time by up to 75 percent, ISOdx allows companies to proactively focus on more strategic projects rather than reactively fight the fires of unplanned work. ISOdx pinpoints the issues, delivers comprehensive custom reporting, and notifies of any critical ecosystem changes. Incredibly quick-to-value, ISOdx is up, running and productive in a little as a day - without stress to current business operations or technology environments. www.isodxsolutions.com • 800.288.3475 ISOdx and ISOdx Rapid Resolve OEM are proprietary trademarks of Cranel Inc. All other brand and product names are trademarks or registered trademarks of their respective holders. ### | 
