ISOdx is a change isolation product designed to help tech support teams instantly pinpoint, to the character level, changes made to a customer's technical environment, reducing the diagnostic process from hours to minutes.
The development of ISOdx began a new era of IT advancement. Because 90 percent of IT issues are the result of a change, the IT world has long been strapped with the painstaking time and effort required in “finding the change” to fix the problem.
ISOdx is the first software solution to attack this long-standing problem in a completely new way. Changes in the IT environment can be rapidly detected – down to the character level – across hundreds of thousands of aspects and numerous devices in a matter of seconds.
Whether you are a third party service and support organization or an internal IT department -- what previously took hours of exasperating, hands-on review can now be automatically achieved in a matter of minutes.
HOW ISOdx WORKS System data between any two points in time are quickly and easily compared, providing enhanced visibility and control. Over time, the audit trail of system changes provides a wealth of information to manage risk by furnishing the ability to proactively evaluate the impact of planned change.
ISOdx collects and retains snapshots of any static and/or fluctuating information from hardware, operating systems and solid-state devices such as switches, routers and tape libraries. This “living record" serves as a comparative base for isolating change, but also provides a reliable, consistent and accurate reference source for problem resolution, documentation, audits and more.
WHY SHOULD YOU CARE? Because you can:
Fix problems – immediately
Differentiate your business – instantly
Increase revenue and profit – quickly
Heighten customer loyalty – easily
Create and maintain complete system documentation – automatically