COLUMBUS, OHIO -September 18, 2007 -The VENS (Versitec Enhanced NetBackup Support) solution, powered by ISOdx, will now be included as a standard part of support for Versitec NetBackup customers. "This is great news for us," said Mike Cush, ISOdx CTO. "It means that VENS performed so well for Versitec customers currently using the technology - that they wanted to extend the power of ISOdx to all their NetBackup users at no cost based on efficiency gains and higher levels of customer satisfaction achieved. That's quite a commendation." VENS is powered by ISOdx, a revolutionary change diagnostic and reporting solution. VENS provides Symantec NetBackup users with an unprecedented level of support by reducing time to problem resolution by up to 75 percent. VENS assures rapid diagnosis and correction of NetBackup problems and provides a history of system changes to work smarter, faster and more strategically. "VENS saves me a lot of time. A couple of months ago, we had a problem receiving our vault e-mail. Versitec was able to solve our problem quickly because they had all of the log information they needed right there to identify and then resolve it," said Eric Midkiff, Network Administrator, Thomas Memorial Hospital. While VENS is provided to Versitec NetBackup customers at no cost, other NetBackup users can obtain VENS through Versitec, 888-722-6548, www.versitec.com. ISOdx: The Big Picture
VENS is one solution in the ISOdx family. Developed specifically for the IT market, no other software has the ISOdx focus and ability. ISOdx takes businesses to enhanced performance levels that automatically equip them to achieve continued growth and industry leadership. For third party IT service and support operations, ISOdx can transform the way the business operates and puts them in the competitive forefront while customer satisfaction soars. For business with an internal IT operation, ISOdx can take the companies to new heights in finding, solving and managing IT issues. IT departments become an operational strategic force, and performance skyrockets. Because 90 percent of IT issues are the result of a change, the IT world has long been strapped with the painstaking time and effort required in "finding the change" to fix the problem. ISOdx reduces that industry pain to a ghost of its former self - and can actually enable businesses to be proactive in the problem resolution arena. SSPA VP of Research John Ragsdale recently noted in his blog, "I now know where to go for proactive tools and change management/diagnostic tools to support external customers. ISOdx is a change isolation product designed to help tech support teams instantly pinpoint, to the character level, changes made to a customer's technical environment, reducing the diagnostic process from hours to minutes. The proactive angle here is that the system can automatically scan all customer implementations for any sign of known errors, or configuration problems, allowing tech support to fix the problem before the customer is impacted." ABOUT ISODX
Developed specifically for IT service and support organizations, ISOdx provides revolutionary business solutions that equip companies to achieve continued growth an innovative industry leadership. With ISOdx, changes in the IT environment can be rapidly detected in an unprecedented manner in a matter of seconds. Cranel Inc., which focuses on empowering businesses via innovative and comprehensive solutions to align IT investments with business goals, is the parent company of ISOdx. For more information visit www.isodxsolutions.com ABOUT VERSITEC
Versitec supports over 9,000 maintenance contracts yearly and offers 24x7 support to mission critical datacenter environments. Versitec thoroughly understands the interdependencies of the hardware and software that encompasses a total storage solution. In addition to strong technical resources, Versitec offers call management and maintenance renewal management including contract co-termination for all the products comprising IT storage infrastructures. For more information on Versitec, please visit versitec.com. ISOdx, Versitec and VENS are registered trademark and/- or service marks of Cranel Inc. All other names in the context of this announcement are property of their respective owners. ISOdx is a product of Cranel Inc. (800) 288-3475 ©2007 Cranel, Inc. All Rights Reserved. | 
