NEW ORLEANS – OCT. 1, 2007 – ISOdx was recognized for its “Innovation in Proactive Support” today at the Service and Support Professional Association’s (SSPA) Services Leadership Conference in New Orleans. A panel of seven judges, including distinguished industry leaders, SSPA members and SSPA VP of Research, John Ragsdale, selected winners. A key element of value-added service is moving from the traditional break-fix model to one of proactive and preventative monitoring and support. As technology becomes even more ingrained in personal and work lives, customers are becoming even less tolerant of technical problems and any subsequent downtime. This honor is presented to an SSPA Partner whose innovative solutions better enable companies to proactively support customers. “Customer expectations and product complexity continue to rise and only by embracing innovation can companies deliver breakthrough customer success. ISOdx is a noteworthy contributor of service and support technology that makes this possible,” said Ragsdale. Ragsdale presented ISOdx CTO Mike Cush with the recognition on stage during a general session. In addition, ISOdx was featured in a tour conducted by Ragsdale – where the company had an opportunity to do a private presentation to selected SSPA attendees. “Being recognized by the SSPA is quite an honor for ISOdx,” said Cush. “The SSPA is an organization that we are proud to be part of – one that constantly seeks to bring new levels of excellence to the arena of IT service and support – a mission we share at ISOdx. Having been tapped as an innovator in proactive support is a significant hallmark for us.” Developed specifically for the IT market, no other software has the ISOdx focus and ability. ISOdx takes companies to enhanced performance levels that automatically equip them to achieve continued growth and industry leadership. For third party service and support organizations or internal IT departments -- what previously took hours of exasperating, hands-on review can now be automatically achieved in a matter of minutes. Because 90 percent of IT issues are the result of a change, the IT world has long been strapped with the painstaking time and effort required in “finding the change” to fix the problem. ISOdx reduces that industry pain to a ghost of its former self – and can actually enable companies to be proactive in the problem resolution arena. ISOdx collects and retains snapshots of any static and/or fluctuation information from hardware, operating systems and solid-state devices such as switches, routers and tape libraries. This “living record: serves as a comparative base for isolating change, but also provides a reliable, consistent and accurate reference source for problem resolution, documentation, audits and more.
About ISOdx
Developed specifically for IT service and support organizations, ISOdx provides revolutionary business solutions that equip companies to achieve continued growth an innovative industry leadership. With ISOdx, changes in the IT environment can be rapidly detected in an unprecedented manner in a matter of seconds. Cranel Inc., which focuses on empowering businesses via innovative and comprehensive solutions to align IT investments with business goals, is the parent company of ISOdx. For more information, please visit www.isodxsolutions.com.
About The SSPA
The SSPA is chartered with bringing together the service and support community's best and brightest minds to deliver a relevant blend of market research, programs and certifications including the distinguished Excellence in Service Operations program, as well as networking, media and analyst relations, education and other information resources. SSPA's core constituents include the world's leading enterprise and consumer technology companies as well as scores of innovative small and mid-sized companies that serve to continually refresh the industry by bringing new ideas and processes to the marketplace. For more information, visit As the industry’s foremost professional association, the Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions. It brings together the best minds from across the industry spectrum – from established companies with successful track records to the pioneering newcomers with out-of-the-box ideas. The SSPA also partners with thought leaders such as J.D. Power and Associates and the Wharton School of Business to create programs that benefit the industry. The SSPA is a member of a global network of associations that includes the Technology Professional Services Association (TPSA), the Association for Services Management International (AFSMI) and the Electronic Supply Chain Association (ESCA). For more information, visit www.thesspa.com. ISOdx and Cranel are proprietary trademarks of Cranel Inc. All other brand and product names are trademarks or registered trademarks of their respective holder.
###
| 
