ISODX TODAY
ISOdx is a leading innovator in IT change control software, bringing innovative business solutions that transform business potential. 

Whether you are an IT service and support business or an internal IT operation, with ISOdx IT change control solutions, you can:

HISTORY
ISOdx IT change control solutions were developed to address a real world need of Versitec, the customer support division of Cranel, Inc. Cranel is the parent company of both ISOdx and Versitec. Versitec provides information technology service and support for more than 9,000 clients, ranging from manufacturers and retailers to hospitals and financial institutions.

Versitec's challenge was to constantly improve service levels while reducing the costs of supporting its customers. In researching the various reasons for customer support requests, Versitec found that nearly 90 percent of all reported issues were caused by something changing within the customer's IT environment.

Armed with this information, Cranel engineers developed ISOdx IT change control software to help Versitec support engineers to proactively isolate what changed in the customer's IT environment. This ability to proactively isolate change has reduced Versitec's support costs and has improved customer service levels by dramatically reducing the mean time to resolution - up to 75 percent.

PARENT COMPANY
Founded in 1985, Cranel, Inc. is a privately held company that specializes in IT solutions and services. With annual revenues of more than $127 million, Cranel employs over 200 staff.

Cranel, Inc. headquarters in Columbus, Ohio, is home to its 24-hour Customer Support Center, a Customer Competency Center, product development lab, and a products warehouse. Expert engineering and sales professionals locally serve major markets in the United States and Canada.

SISTER COMPANIES
Cranel Imaging - A leading value-added distributor of document imaging, duplication and storage products and services. Cranel Imaging complements its customer's expertise with specialty document imaging knowledge, a flexible business approach and the ability to effectively represent their needs to manufacturer organizations.

Versitec - Versitec provides unparalleled information technology service and support for document imaging across hardware and software solutions for more than 9,000 clients.