HISTORY
ISOdx was developed to address a real world need of Versitec, the customer support division of Cranel, Inc. Cranel is the parent company of both ISOdx and Versitec. Versitec provides information technology service and support for more than 9,000 clients, ranging from manufacturers and retailers to hospitals and financial institutions. Versitec's challenge was to constantly improve service levels while reducing the costs of supporting its customers. In researching the various reasons for customer support requests, Versitec found that nearly 90 percent of all reported issues were caused by something changing within the customer's IT environment. Armed with this information, Cranel engineers developed ISOdx to help Versitec support engineers to proactively isolate what changed in the customer's IT environment. This ability to proactively isolate change has reduced Versitec's support costs and has improved customer service levels by dramatically reducing the mean time to resolution - up to 75 percent. PARENT COMPANY
Founded in 1985, Cranel, Inc. is a privately held company that specializes in IT solutions and services. With annual revenues of more than $127 million, Cranel employs over 200 staff. Cranel, Inc. headquarters in Columbus, Ohio, is home to its 24-hour Customer Support Center, a Customer Competency Center, product development lab, and a products warehouse. Expert engineering and sales professionals locally serve major markets in the United States and Canada. SISTER COMPANIES
Adexis - The Adexis expertise in the design and implementation of data storage solutions is just the beginning. Adexis engineers dig into the real business issues behind the data management issues to bring you more than a storage solution. You get IT infrastructure strategically designed to deliver measurable results in the short term while aligning with your long-term business goals. Cranel Imaging - A leading value-added distributor of document imaging, duplication and storage products and services. Cranel Imaging complements its customer's expertise with specialty document imaging knowledge, a flexible business approach and the ability to effectively represent their needs to manufacturer organizations. Versitec - Versitec provides unparalleled information technology service and support for document imaging across hardware and software solutions for more than 9,000 clients. | 
